FAQs

FAQs

IF YOU HAVE ANY ISSUES, CONCERNS, OR QUESTIONS PLEASE EMAIL info@livelsb.com

*IF YOUR EMAIL IS IN REFERENCE TO AN ORDER ALREADY PLACED, PLEASE PROVIDE YOUR ORDER # AND FULL NAME WHEN EMAILING US!

 

How long will it take to get my order?

Once your order is processed, it takes 3-5 BUSINESS DAYS. Unless your item was listed as pre-order or back order. If your order was listed as pre-order or back order then you will receive an email with the date your order will be filled (expect to receive your order 1-3 business days after that date)

You will receive a USPS tracking number by email when your order is fully processed.

Processing can take up to 48 hours depending on how many orders we have received, Please allow for extra business days for your order to be processed during new releases and around postal holidays

 

I received my tracking number but why does it say NOT FOUND?

Please allow 24 hours for your tracking number to update once you receive your tracking number by email.

How much is shipping? 

First Class Shipping on all cosmetic ONLY orders (usually takes 2-3 business days but not guaranteed). Footwear 12.00 flat rate shipping. Footwear and Cosmetics will have 12.00 flat rate shipping as well.

 

Can I do express shipping?

Yes

 

What is your exchange policy?

Normally we do not allow exchanges on any cosmetic products, but if your items are not opened you can submit an exchange request. Exchange request will be reviewed on a case-by-case basis, please email info@livelsb.com to request an exchange.

No exchanges will be made on opened cosmetic products or worn items!

Exchange Request for all other items should be submitted to info@livelsb.com within 7 days of receiving items.

 

What is your return policy?

Normally we do not allow returns on any products, but if your items are not opened/used/worn you can submit an refund request for store credit only. Refund request will be reviewed on a case-by-case basis, please email info@livelsb.com to request an refund.

No refunds will be made on opened cosmetic products or worn items!

Refund Request should be submitted to info@livelsb.com within 7 days of receiving items.


 

What type of payments do you accept?

Online, We accept all major credit cards.  In-store, We accept all major credit cards and cash.

 

Are the lip polishes and lipsticks true to color? 

YES, all lipsticks and lip polishes are true to color.

 

When do you restock items that are sold out?

Be the first to know about restocks, new releases, pre orders, promotions, and events by joining our email list.

 

Where can I find the ingredients that are in your cosmetics?

You can view the list of ingredients here.

* All products are cruelty free, gluten free, and paraben free

 

Does LSB offer a PRO discount for Cosmetic Products?

Yes, please email info@livelsb.com for PRO discount application and rates

 

I am a Beauty Blogger, does LSB do any makeup sponsorships?

Yes, please email info@livelsb.com for more information and sponsorship application.  

 

I am a retailer and I would like to carry LSB in my retail store.

Please email info@livelsb.com for more information.  

 

Do you ship internationally?

International Shipping
6-10 Business Days
Cosmetic only 21.00
Footwear only 45.00
Footwear and other items  45.00

1-3 Business Days
Cosmetics only 52.00
Cosmetics and Footwear 52.00

 

Do you offer gift cards?

Yes, you can click here to purchase a gift card.

 

I received my order but something is broken or missing. What should I do?

Email info@livelsb.com within 7 days of receiving your order.

           *PLEASE PROVIDE YOUR ORDER # AND FULL NAME WHEN EMAILING US! <3

 

Do you have samples of your products available to customers? 

No, we do not offer samples.

 

How do I cancel or modify an order?

Once your payment has been approved, but prior to shipping you can email info@livelsb.com to request a modification/ change to your order. Cancellations are equivalent to refunds and only a store credit will be issued.

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